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BiteFX for Windows Support

How to Get BiteFX V2.5

With the release of BiteFX V2.5, there are two ways to get the new software onto your computers:

  1. Upgrade your installed BiteFX V2.4 software using the update process, or
  2. Install BiteFX V2.5 from the installer package downloaded from the Members’ Area.

Support Topics for BiteFX V2 for Windows

  1. BiteFX V2.5 Installation Video and Blog Article Tutorial Links
  2. Issues with QuickTime
  3. Downloading BiteFX
  4. Installing BiteFX
  5. Registering BiteFX
  6. Problems Using BiteFX
  7. Using BiteFX - "How to" questions
  8. Software End-of Life and Support Notices

BiteFX V2.5 Installation Video and Blog Article Tutorial Links

  1. Upgrading an Installed BiteFX V2 for Windows to V2.5
  2. Installing BiteFX V2.5 from the Installer Package File

Issues with QuickTime

  1. I’ve been advised that there is a security issue with QuickTime and I should uninstall it immediately; what I should do?
  2. Based on the security warning that QuickTime has a security issue, I uninstalled it; will this affect BiteFX?

Downloading BiteFX

Click on this link for complete instructions; Downloading and Installing BiteFX V2.5 from the Internet.

  1. Can't find the downloaded BiteFX Installer Package File.
  2. Choose Run or Save when downloading BiteFX with my Internet Browser?
  3. The BiteFX Installer Package File is taking a long time to download.

Installing BiteFX

  1. After double-clicking on the BiteFX Installer Package file name, nothing seems to be happening.
  2. My computer asks me if I want to allow the program to run when I double-click on the BiteFX Installer Package File name.
  3. Missing Support Program message appears, and asks if I would like to download it now.
  4. Out-of-Date Support Program message appears after installing BiteFX.

Registering/Unregistering BiteFX

  1. Why we require you to register BiteFX.
  2. What we do with the information requested in the registration process.
  3. The "Welcome to BiteFX" Product Registration window appears every time BiteFX is started.
  4. Server is unavailable message appears when registering over the Internet.
  5. Registration Failed message appears when I try to register BiteFX.
  6. Please check the serial number you entered message appears when I try to register BiteFX.
  7. Server is unavailable message appears when Unregistering BiteFX over the Internet.
  8. You need to Run BiteFX as Administrator to Update Registration Information message appears when I select BiteFX Registration from the menu.
  9. Registration is Unchanged message appears when I try to register BiteFX

Problems Using BiteFX

  1. Selecting an imported picture just displays a black screen.
  2. Characters I used in my sequence name are missing in the Save Sequences / File Name dialog box when I export a sequence file.
  3. BiteFX is not receiving Updates.
  4. Updates Not Installing - Waiting for BiteFX to Close message appears when I click on Install updates.
  5. I can't find the button I'm looking for in the BiteFX Control Interface.
  6. When I select a picture, the play controls become dim and don't work.
  7. After enlarging an area within a picture, when I try to make it revert to the full picture it doesn't revert.
  8. When I import a folder of my own pictures, all I see is a blank white thumbnail in the Album panel.
  9. When I select a picture, I can't get the Information pane to appear.
  10. Every time I start BiteFX, a Record BiteFX Session? Window appears.
  11. QuickTime Error - Class not registered message appears when I try to start BiteFX.
  12. I get a message Base file missing when I click on the BiteFX desktop shortcut icon.
  13. The BiteFX shortcut icon has disappeared from my desktop and I can’t start BiteFX anymore.
  14. "Missing Support Program" message appears when I try to open BiteFX.
  15. When I click on the button to open the Album panel to import my own pictures, it looks completely different and I don’t see the “Add new…” button anymore.
  16. When I click on the button to open the Album panel to delete my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.
  17. When I click on the button to open the Album panel to hide or unhide my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.

FAQ's

Using BiteFX - "How to" questions

  1. Q. Can I use my own pictures with BiteFX?
  2. Q. Can I remove/add animations and pictures into and out of a Presentation Template?
  3. Q. How can I use BiteFX when giving a PowerPoint presentation?
  4. Q. After enlarging an area within a picture, how do I make it revert to the full picture?
  5. Q. When I remove an album I imported into BiteFX, does that delete my folder of pictures?
  6. Q. When I open BiteFX and the Updates available circle appears on the Menu button, can I still use BiteFX or do I have to run the update program first?
  7. Q. When I import my own folder of pictures, where can I find them?

Software End-of-Life Notice

BiteFX V1.0 & V1.1 for Windows End-of-Life

Support ended for BiteFX V1.0 and V1.1 for Windows on September 30, 2011. For details, read the email that was sent to all BiteFX customers informing them of these products' end-of-life.

BiteFX V1.2 for Windows End-of-Life

On October 10, 2013 we announced that support for BiteFX V1.2 for Windows ended on December 31, 2013. For details read the email that was sent to all V1.2 (or earlier) customers informing them of this product's end-of-life.

BiteFX Support on Computers with Windows XP Operating System End-of Life

Microsoft ended its support of Windows XP on April 8 2014, and no longer provides automatic updates that help protect personal information or fix software bugs. Because this poses potential BiteFX performance issues unrelated to our software, we have also ended support for BiteFX users still using the product on computers with the Windows XP operating system.

 

:: Doctor to Doctor

Talk to Dr. Reid about occlusion, your practice or questions on BiteFX

Outside USA::
(+1) 530-582-1189

What people are saying about BiteFX::

BiteFX is an awesome, revolutionary product.
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