BiteFX General Support - BiteFX for Windows Support - BiteFX for iPad Support

 

BiteFX for Windows Support

How to Get BiteFX V4

With the release of BiteFX V4, there are two ways to upgrade your existing software to the new version:

  1. Upgrade your installed BiteFX V3 software to V4 using the update process, or
  2. Install BiteFX V4 from the installer package you download yourself from the BiteFX Order: Receipt email link or from the Member's Area.

Support Topics for BiteFX V4 for Windows

  1. BiteFX Video and Blog Article Tutorial Links
  2. Downloading the BiteFX Installer File
  3. Installing BiteFX
  4. Registering/Unregistering BiteFX
  5. Problems Using BiteFX
  6. Using BiteFX - "How to" questions
  7. Software End-of Life and Support Notices

BiteFX Video and Blog Article Tutorial Links

  1. Video Tutorial: How to Install Your BiteFX V4 for Windows Software
  2. Video Tutorial: How to Upgrade BiteFX to V4 Using V3 Software Update Process
  3. Blog Article Tutorial: How to Install Your BiteFX V4 for Windows Software
  4. Blog Article Tutorial:How to Upgrade BiteFX for Windows Using the V3 Update Process

Downloading the BiteFX Installer File

  1. Don’t know where to find the installer file download page.
  2. Can't find the BiteFX Installer Package File I downloaded.
  3. Choose Run or Save when downloading BiteFX with my Internet Browser?
  4. The BiteFX Content Files taking a long time to download.

Installing BiteFX

  1. After double-clicking on the BiteFX Installer Package file name, nothing seems to be happening.
  2. My computer asks me if I want to allow the program to run when I double-click on the BiteFX installer file name.
  3. Cannot load C:\Program Files (x86) \BiteFXV4\... message appears while downloading the large Movie, Picture or Presentation content files.

Registering/Unregistering BiteFX

  1. Why we require you to register BiteFX.
  2. What we do with the information requested in the registration process.
  3. The "Welcome to BiteFX" Product Registration window appears every time BiteFX is started.
  4. Server is unavailable message appears when registering over the Internet.
  5. Registration Failed message appears when I try to register BiteFX.
  6. Please check the serial number you entered message appears when I try to register BiteFX.
  7. Server is unavailable message appears when Unregistering BiteFX over the Internet.
  8. You need to Run BiteFX as Administrator to Update Registration Information message appears when I select BiteFX Registration from the menu.
  9. Registration is Unchanged message appears when I try to register BiteFX

Problems Using BiteFX

  1. Selecting an imported picture just displays a black screen.
  2. BiteFX is not receiving Updates.
  3. Updates Not Installing - Waiting for BiteFX to Close message appears when I click on Install updates.
  4. I can't find the button I'm looking for in the BiteFX Control Interface.
  5. When I select a picture, the play controls become dim and don't work.
  6. After enlarging an area within a picture, when I try to make it revert to the full picture it doesn't revert.
  7. When I import a folder of my own pictures, all I see is a blank row in the Picture panel.
  8. When I select a picture, I can't get the Information pane to appear.
  9. Every time I start BiteFX, a Record BiteFX Session? Window appears.
  10. I get a message Base file missing when I click on the BiteFX desktop shortcut icon.
  11. The BiteFX shortcut icon has disappeared from my desktop and I can’t start BiteFX anymore.
  12. When I click on the button to open the Album panel to import my own pictures, it looks completely different and I don’t see the “Add new…” button anymore.
  13. When I click on the button to open the Album panel to delete my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.
  14. When I click on the button to open the Album panel to hide or unhide my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.
  15. When I start BiteFX, I get a Warning dialog with multiple messages “Cannot load C:\ Program Files or Program Files (x86)\BiteFXV4…” followed by a “Base File Missing” dialog.

FAQ's

Using BiteFX - "How to" questions

  1. Q. Can I use my own pictures with BiteFX?
  2. Q. Can I remove/add animations and pictures into and out of a Presentation Template?
  3. Q. How can I use BiteFX when giving a PowerPoint presentation?
  4. Q. After enlarging an area within a picture, how do I make it revert to the full picture?
  5. Q. When I remove an album that I imported into BiteFX, does that delete my folder of pictures?
  6. Q. When I open BiteFX and the "Updates available" circle appears on the Menu button, can I still use BiteFX or do I have to run the update program first?
  7. Q. When I import my own folder of pictures, where can I find them?
  8. Q. How can I stop the “What’s New in V4.0” dialog from appearing every time I start BiteFX?
  9. Q. How do I close the “Help” panel?
  10. Q. How do I close the “Information pane”?
  11. Q. How do I make the animations as big as possible on my computer display

Software End-of-Life Notice

BiteFX V1.0 & V1.1 for Windows End-of-Life

Support ended for BiteFX V1.0 and V1.1 for Windows on September 30, 2011. For details, read the email that was sent to all BiteFX customers informing them of these product's end-of-life.

BiteFX V1.2 for Windows End-of-Life

On October 10, 2013 we announced that support for BiteFX V1.2 for Windows ended on December 31, 2013. For details read the email that was sent to all V1.2 (or earlier) customers informing them of this product's end-of-life.

BiteFX Support on Computers with Windows XP Operating System End-of Life

Microsoft ended its support of Windows XP on April 8, 2014, and no longer provides automatic updates that help protect personal information or fix software bugs. Because this poses potential BiteFX performance issues unrelated to our software, we have also ended support for BiteFX users still using the product on computers with the Windows XP operating system.

BiteFX Support on Computers with Windows 7 & 8.1 Operating System End-of Life

Microsoft has announced they are ending security support for Windows 7 on Jan. 14, 2020 and will only provide limited extended support for certain user groups for Windows 8.1 until Jan 10, 2023. Based on these circumstances, and the fact that we do all our development and testing using the Windows 10 operating system, we can only guarantee that BiteFX will perform to specifications on computers with Windows 10 installed. However, we believe BiteFX V4 works well on Windows 7 and Windows 8.1 at this time. If you experience a problem with BiteFX on a Windows 8.1 computer, and we can reproduce that problem on our Windows 10 computers, it’s possible we will find a fix that will work on your computer. If not, we may be unable to find a resolution for the problem and your only remedy will be to upgrade your operating system to Windows 10.

 

Outside USA::
(+1) 530-582-1189

What people are saying about BiteFX::

Using BiteFX my dentist showed me how my lower jaw was designed to be in a different position. I immediately
scheduled for a full mouth of much needed cosmetic dentistry.
— Barbara Harwin, Patient
One of the best tutorials I've seen for explaining occlusal disease to patients. The reasons for occlusal therapy are explained with excellent animations and anatomic accuracy.
— Peter Dawson, DDS
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